Policy

Welcome to San Antonio's Gourmet Olive Oils! We are committed to providing exceptional products and services while ensuring transparency and clarity in all interactions with our valued customers. Below, you'll find our policies designed to make your shopping experience as seamless as possible.


Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates and Delivery

  • We offer flat-rate shipping within the continental United States.
  • Expedited shipping options are available at an additional cost.

International Shipping

  • At this time, we do not offer international shipping. Please contact us for special arrangements if needed.


Return & Refund Policy

Returns

  • We accept returns of unopened and unused products within 30 days of delivery.
  • To initiate a return, please contact us at [email support email] with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

  • Refunds will be issued to the original payment method upon receipt and inspection of the returned items.
  • Please allow 5-7 business days for the refund to appear in your account.
  • Sale items and custom orders are final sale and non-refundable.

Exchanges

  • We do not offer direct exchanges. Please return the item and place a new order.


Privacy Policy

Information Collection

  • We collect personal information such as name, email, phone number, and shipping address to process orders and provide customer support.
  • Payment information is processed securely through our trusted payment gateway and is never stored on our servers.

Use of Information

  • We use your information to:
  • Fulfill orders and process payments.
  • Send updates on your order status.
  • Share promotional offers (only if you opt in).

Data Security

  • Your data is encrypted and protected using industry-standard measures to prevent unauthorized access.


Terms & Conditions

Product Availability

  • While we strive to keep our inventory up to date, items are subject to availability. If an item is out of stock, we will notify you promptly and provide options for substitution or refund.

Pricing

  • All prices are listed in USD and are subject to change without notice.
  • Promotional codes and discounts cannot be combined unless explicitly stated.

Liability

  • San Antonio's Gourmet Olive Oils is not responsible for delays caused by shipping carriers, natural disasters, or other circumstances beyond our control.
  • Use of our products is at your own discretion, and we recommend consulting with a health professional if you have dietary restrictions or allergies.


Gift Policy

Gift Cards

  • Gift cards are available for purchase and can be redeemed online or in-store.
  • Gift cards are non-refundable and cannot be exchanged for cash.

Custom Gift Sets

  • Build your own gift baskets and sets based on your price point! Contact us directly to create the perfect gift.
  • Custom orders require a minimum of 3 business days for preparation.


Contact Us

If you have any questions or need assistance, we're here to help!
📧 Email: [Insert Email Address]
📞 Phone: (951) 551-2315
📍 Visit Us: 1913 S Hackberry St, San Antonio, TX 78210

Thank you for choosing San Antonio's Gourmet Olive Oils. We value your trust and look forward to serving you!